Summary of Unit Care

The unit is a Local Neonatal Unit (LNU) which predominantly cares for infants from >32/40

A short period of intubated ventilator support is provided working closely with the regional level 3 units within the Network

On-going care for babies who have required treatment at a specialist centre following repatriation.

The ongoing care for local babies repatriated from other units within the network.

Current Police Investigation: 

Following media coverage and the statement released by Cheshire Police following investigation into deaths on the neonatal unit at Countess of Chester Hospital we recognise that this may generate feelings and questions that some families and healthcare professionals will need support to deal with.

  • For questions relating to the investigation we suggest that you contact Cheshire Police on 01606 365942
  • For general  information in regards to the investigation please contact the  Patient Advice and Liaison Service (PALS) at your local neonatal unit. PALS will offer confidential advice, support and information on health-related matters providing a point of contact for patients, their families and their carers.
  • You can also find more information on the Countess of Chester website:

Parking & Public Transport Information

A parking pass is given to the parents who have babies on the unit.

There is a bus service that comes from the bus station to the hospital on a regular basis.
There is also a train station across the road to the hospital (Bache)

Visiting Times

Unlimited visiting for parents and siblings. All visitors must be well prior to coming to the unit.
Visiting time for the remaining family etc. are 3-4.30pm and 6-7pm.
If there are difficulties or special requirements please speak to the Manager

Parent Facilities

There are 2 spacious en suite bedrooms (one with disabled access) in addition to a Kitchen/diner/lounge for the parents comfort. There is also a private courtyard. In addition to this there is a 2 bedroom self-contained flat that can be utilised nearby.

Sibling Areas

Currently we have a very small sibling area – but we have allocated a specific space in the proposed plans for the new build which will commence in 2018.


Refreshments are sold in the comfort zone within the women’s and children’s building. In addition to this there is also a refreshment area in the main reception area of the main hospital. There is also refreshment machines strategically placed throughout the building. There is also tea and coffee making facilities in the parents lounge in addition to cooled filtered water.

Support Resources

There is a parent support group where they meet on a monthly basis. It is a relatively new group and it is well supported. Countess of Chester Neonatal Support Group which is held on a monthly basis usually on a Thursday morning at Coffee tots in Chester. (09.30 -11am). Anybody who wishes to raise money for the unit there are two funds – The Neonatal Fund which predominantly buysadditional equipment and the Parents Support fund.

Support for Going Home

The Neonatal Clinic ensures that the pertinent client group are given additional support after they have been discharged home. a specialiiy developed Parent Education Programme (preparation for discharge) includes:
Resus demonstration
Medication administration
Preparation of the equipment for feeding their infants
Immunisation programme
Provision of Donor Breast Milk available for all babies on the Neonatal Unit.
Language Line

Additional Information:

The unit has been awarded a level 3 accreditation for Breast Feeding Initiative.
CQC accreditation the COCH was awarded a GOOD standard.

Unit Contact Information


Countess of Chester Hospital NHS Foundation Trust,

Liverpool Road




Telephone numbers:

Neonatal unit: 01244 365046

Hospital Switch board:  01244 365000


Link to Trust’s own site:

Key Staff Members

Clinical Lead:
Dr. Joanne Dangerfield

Matron/unit manager:
Yvonne Griffiths