Did you know that, as a parent or carer, you can get involved in improving how neonatal care is delivered across the north west region?  Through sharing your experience, you can help to influence how services are developed as well as supporting other parents and families using neonatal services.

There are a number of ways in which you can get involved:

Parent Advisory Groups (PAGs): There are three PAGs across the NWNODN each representing one of the three networks: Cheshire & Merseyside, Greater Manchester and Lancashire and South Cumbria. Each PAG is made up of parents and carers who have used neonatal services in the past. The role of a parent/carer representative is to represent the views and experiences of parents and families whose babies have been cared for in a neonatal unit.  Parent/carer representatives play a vital role in driving forward improvements and changes in neonatal care as well as ensuring parent voices are heard locally.

To become a member PAG for your region please contact: Karen Williams Senior Healthcare Engagement Officer BLISS Tel: 07436 102 619 or via email .

For more information visit: http://www.bliss.org.uk/be-a-parent-representative

Local Parent Support Groups: many neonatal units have parent groups who offer support and advice to other parents. For more information about your neonatal units’ parent group ask a member of the nursing team for more information.

Through the NWNODN: please send us feedback of your experiences of neonatal care within the NWNODN including any suggestions for areas of improvement. We are keen to celebrate and share examples of outstanding practice, as well as work towards improving services and care when expectations are not met. Please contact us by emailing:

National Neonatal Peer Review

The Quality Surveillance Team (QST), formerly National Peer Review Programme, lead an Integrated Quality Assurance Programme for the NHS and is part of the National Specialised Commissioning Directorates, Quality Assurance and Improvement Framework (QAIF).

The QST has in place four regional teams that align and engage with specialised commissioning hubs in the four NHS England regions; North, Midlands and East, London and South. The QST regional teams will be involved in the surveillance and review visits of all specialised and cancer services.

The role of the QST is to improve the quality and outcomes of clinical services by delivering a sustainable and embedded quality assurance framework for all cancer services and specialised commissioned services within NHS England.

The Quality Surveillance Team (QST) and The Quality Surveillance Programme (QSP) is the output of a taskforce review project initiated as part of NHS England’s Organisational Alignment Change Programme (OACP) / Specialised Commissioning Review with the aim of ensuring all elements of quality are considered across the system and utilised effectively to inform clinically driven change and improvement.

The aims of the project were to:

  • review existing NHS England quality assurance functions and regulatory functions
  • design a streamlined quality assurance mechanism for specialised services that:◦Includes critical event recording
    • Measures performance against quality standards
    • Provides a seamless interface to the statutory and regulatory quality functions

The project worked with multiple stakeholders both nationally and regionally to design an appropriate quality assurance mechanism for NHS England specialised services and all of cancer services. The programme has taken the best elements of the former National Peer Review Programme and other NHS functions to develop an integrated process for quality assurance which covers all aspects of quality in particular; patient safety, patient experience, clinical effectiveness and outcomes.

Document Downloads

Health care professional peer reviewer application

Neonatal parent recruitment advert

Neonatal reviewer application form